Frequently Asked Questions
Frequently Asked Questions
Ordering & Shipping
Q: How long does shipping take?
A: We typically process orders within 5-7 business days. Delivery times vary depending on your location, but most orders arrive within 3-7 business days.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders above R1000.00 within South Africa.
Q: Can I track my order?
A: Absolutely! Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
Products
Q: Are all your earbuds genuine?
A: Yes, we only sell 100% authentic products from authorized distributors.
Q: What's the difference between the models?
A: Each model offers different features. Check the product descriptions for details on battery life, noise cancellation, water resistance, and other specifications.
Q: Do the earbuds come with a warranty?
A: Yes, all our products come with a manufacturer's warranty. Warranty periods vary by brand and model.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused items in their original packaging.
Q: How do I initiate a return?
A: Contact our customer service team with your order number, and we'll guide you through the return process.
Q: Can I exchange my earbuds for a different model?
A: Yes, exchanges are available subject to product availability and price differences.
Technical Support
Q: How do I pair my wireless earbuds?
A: Most models pair automatically when you open the case. Enable Bluetooth on your device and select the earbuds from the available devices list.
Q: How do I charge my earbuds?
A: Place the earbuds in the charging case. The case can be charged using the included USB cable.
Q: My earbuds won't connect. What should I do?
A: Try resetting the earbuds by placing them in the case for 10 seconds, then try pairing again. If issues persist, contact our support team.
Contact Us
Q: How can I contact customer service?
A: You can reach us through our contact form, email, or phone. We typically respond within 24 hours.
Still have questions? Feel free to contact us anytime!